We know there are lots of reasons not to use our tools. You have too little time. Nobody will pay you to do it. There are already too many requirements on the visit. You are a good communicator. Your patients are satisfied.
Our team has spent over a decade working to develop and implement tools patients and clinicians can use to engage with each other in more meaningful ways. We've had to figure out how to get clinicians to try tools which fall into the "nice to have" category. One of our most useful strategies is the small experiment.
We ask clinicians to try something for a day or a week or a month before passing judgement. The experience of using the tool with actual patients changes their evaluation and improves the feedback they can offer us. When we comment on something we've never used, we tend to only see the "disruption to our process" negatives. When we use something, the "emotional benefit" positives become more apparent and can be part of the calculus we use in evaluation.
We need your help to make these kinds of tools a more common and available part of care. We need you to become our experiment collaborators.
We've prepared these materials to help you run your own experiment. If there is anything you need, don't hesitate to reach out to us. We are here to help.
- Experiment Toolkit and Data Collection Sheets
- Experiment Toolkit and Data Collection Sheets (Interactive Form) - coming soon
- Schedule an interview or feedback session
In The Day I Zipped My Lips and Let My Patients Talk and her book What Patients Say, What Doctors Hear, Danielle Ofri MD shares about a small experiment she did for herself. After reading a study that found when doctors didn't interrupt, patients talked for on average 92 seconds, she decided to try it out with her patients for the day. The results challenged her assumptions about how long patients would talk and what value it would bring to the encounter and the relationship.