Nicki Macklin

Fellow

Nicki is a trained occupational therapist, with an additional Post-Graduate Diploma in Public Health and Masters in Primary Health Care. She is currently undertaking a PhD with the University of Auckland Faculty of Medicine and Health Sciences, exploring intelligent kindness in healthcare. After experiencing years of navigating the healthcare system as a parent of a child with high medical needs, she became passionate about person-centred and integrated care and this has been her driving motivation in her work and study. She designed a person-centred nursing service with a local General Practitioner, to help wrap support around patients and their families navigating the vulnerable transition period between hospital and home. This was adopted by the local area and ran with great success, achieving significant cost savings for the local hospital as well as huge improvements in perceived patient experience and outcomes. She is a strong advocate for placing kindness at the heart of the business of health care.