The Challenge

Young couple walking across a busy New York City street

How does interacting with the healthcare system make you feel? 

“Burnt out”

“Exhausted”

“Invisible”

“Rushed”

“Unloved”

“Unappreciated”

Exhausted healthcare professional rests in a hospital hallway

Prioritizing business goals over caring for people

In today’s healthcare environment, patients and clinicians are seen as interchangeable. Patients are defined by their ailments and clinicians by their certifications. Both are accountable to payors and administrators rather than the other way around. As a consequence, patients receive care that is generic, often excessive, and burdensome. Moral injury and burnout affect an ever-increasing number of staff. The wellbeing of all is compromised. 

Adult woman contemplates a serious decision

By the numbers

Healthcare without care is humanly unsustainable. Patients cannot get the care they need and clinicians cannot care effectively nor compassionately for each patient. 

  • 11 seconds: The time it takes for a physician to interrupt a patient

  • 40%: Percentage of a visit that the clinician spends documenting on the computer

  • 40%: The percentage of patients who are overwhelmed with their own healthcare tasks

  • 60%: The percentage of clinicians who are experiencing burnout